If you are unhappy with any aspect of your cleaning service, please email us photos and a brief explanation within 48 hours. We will review the issue and arrange a re-clean if necessary.

Please send photos within 48 hours and our team will review the situation. We work to resolve issues fairly and professionally.

A hold may be placed on your card approximately 48 hours before your appointment to confirm sufficient funds are available. The full charge is processed once the cleaning service is completed.

Payments are generally non-refundable once a booking is confirmed. However, appointments can be canceled or rescheduled according to our cancellation policy. To cancel or reschedule, please contact our office directly. Messages left with cleaners do not count as official cancellation notice.

For one-time prepaid cleanings, cancellations made more than 48 hours before the appointment will receive a credit or gift card equal to the prepaid amount. Cancellations made within 48 hours will incur a 50% cancellation fee, deducted from the prepaid amount.

For prepaid package sessions, cancellations made more than 48 hours in advance allow the session to remain available for future use. Cancellations made within 48 hours may result in either the loss of the session or a 50% cancellation fee, depending on the package terms.

For pay-as-you-go recurring bookings, cancellations made 48 hours or more before the service will not incur a fee. Cancellations made within 48 hours will incur a 50% cancellation fee.

If the cleaning team has already arrived and the service is canceled or the team cannot access the property, the appointment will be treated as a late cancellation and the full booking fee (100%) may apply.

Yes. We use secure, encrypted payment processing systems to protect your information. Your card details are never stored directly on our internal system.